Back-Office Processing | CX Management at Teleperformance
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Deliver on your brand promise at every touchpoint

Integrate back-office functions like account management and payment processing with frontline customer engagement to deliver seamless, consistent, and efficient support throughout the entire customer lifecycle.

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Contact us

Achieve best-in-class practices, reduce processing time and cost, and increase reporting compliance and accuracy.

Apply a comprehensive framework that addresses all stages of delinquency to effectively manage risk, reduce expenses, and increase recovery rates.

Streamline the entire employee lifecycle with automated processes and digital best practices.

Protect your business and customers with comprehensive Trust and Safety solutions that combine AI, machine learning, and human validation.

The impact

Clients achieve real results using our back-office solutions

%

reduction in decision time

%

decrease in complaints and escalations

point increase in NPS

White paper

The pitfalls of neglecting back-office functions

Companies who neglect to invest in integrating back-office operations with front-office CX risk a failure to deliver on brand promises and customer service expectations.

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Get the white paper
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Increase your knowledge

Speak with a back-office expert today.

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