Trust and Safety | Teleperformance Customer Experience

Take a holistic approach

Effectively monitor online content, mitigate risks, and ensure user authenticity to ensure integrity, accuracy, and safety across your entire digital presence. Our expert teams combine advanced algorithms and machine learning with human understanding and values to protect both your company and your users.

Our reputation precedes us

Everest Group recognizes Teleperformance as a Trust and Safety leader

High Res Peak 2021 Trust And Safety Content Moderation Services For Teleperformance (1)

We flag user reviews, comments, and uploads through machine learning and human moderators.

We screen shopping sites for fake reviews, fraud, and unauthorized sellers, buyers, and transactions.

We find and review any use of your screens and original content to ensure they are authorized.

We review for misleading, inappropriate, or malware content and remove ads that target or harm users.

We ensure your apps meet Google and Apple policies and protect your users with script-level reviews.

We identify fake accounts, unauthorized access, and illegal activities and remove accounts per your policy.

The impact

Improve processes, ensure accuracy, and elevate your online presence

Protect your online presence by partnering with the experts in risk mitigation. See the real, remarkable results other clients have already experienced.

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Expert insights

White Paper: Content Moderation Playbook

A White Paper from HFS Research detailed the most important issues to consider when implementing a content moderation strategy. Learn three key pillars to consider when planning, evaluating, or redefining a content moderation program.

Real results

Increased efficiency and improved reputation on social media

After integrating channels, one Teleperformance client was able to streamline processes and strengthen their online reputation.

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decrease in negative mentions

%

increase in brand reputation

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increase in positive brand sentiment

Advanced services in action

Comprehensive services built for the digital world

Protecting companies and customers with a comprehensive trust and safety solution has become a business imperative. See how one of the world’s largest social networking platforms has managed ad moderation by partnering with Teleperformance.

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Gain peace of mind.

Apply a proven, expert approach that uses an effective combination of human skills, intelligent technologies, and global reach. Contact us today.

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